The Customer 'Journey'

Let’s talk about your idea or opportunity. Using our experience, you can jump-start your project

Our friendly and confidential conversation will start with your new idea or, your new requirement. We have helped many new businesses launch their brands from just the idea stage, supporting them through the initial days of launch, offering product line extensions as they grow, and servicing them through to maturity and beyond. We also offer contract nutraceutical manufacturing services to many established businesses for their existing product formulations, matching label details, or potentially offering improvements for existing product lines.

We carefully formulate your products and present you with a commercial proposal

Following the initial discussion where we might cover subjects like reviewing benchmarks, which active materials you would like to use, specific nutritional requirements, the format of the product, packaging types and the volumes you are interested in being made, we produce a suggested formulation. At this point, we will also provide cost indications.

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Depending on your requirement, we can develop the product in our NPD laboratory for your approval

For your benefit, we have a dedicated New Product Development resource. The NPD department has a wealth of experience, innovating across many different product formats and they excel in providing effective solutions to challenging formulations, utilising organoleptic properties. e.g. flavouring powders and liquids expertise using detailed knowledge and experience of the mechanisms of taste.

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We manufacture your new product in our modern and efficient GMP approved facility

Once you are happy with the formulations and any necessary NPD that has been carried out, we will generate a specification for your approval. Once we have this approval, you can place the order at the discussed volumes. This order will then generate the purchasing process for the raw materials and the manufacturing documentation. Your order is scheduled into the Production Plan and we advise you of an estimated delivery date. Once all raw materials have been received and approved by our Quality Control department, manufacturing can proceed.

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Your product is subject to strict Quality Control checks throughout the manufacturing and packing process

Quality Control is at the heart of all our operations. We have a long list of external accreditations that give you confidence in our procedures. For each material that enters our site, we carry out an FTIR Spectroscopy analysis. The purpose of this analytical technique is to identify organic, polymeric, and in some cases, inorganic materials. This ensures that any material used in your product is exactly what it says on the label. Each and every step within the manufacture is controlled by various QC checks.

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We pack your exciting new product to the agreed format, ready for onward despatch to your new and happy customers

Packing is the final element of the manufacturing process and is again, controlled by Quality Control procedures and systematic checks. We will work alongside you and suppliers to provide suitable end packaging that your product will be packed into, ready for its journey to the eager consumer.

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